Trusty Plumbers Customer Return Policy - Trusty Plumbers

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A full refund will be issued if a payment is made by the customer toward any job for which we do not actually perform any work or incur any costs.

Job deposits are non-refundable and are considered fully earned, as they are intended to cover the administrative costs for receiving the job call, reviewing the job, doing any research, procurement of materials, and providing any estimates.

If partial work is performed or we incur any costs related to a specific job, we will evaluate our costs as it relates to that same specific job and we will seek to reach an agreement with the customer for a refund, whether it is a partial refund or a full refund.

In cases where the work on a specific job is performed to completion there will be no refunds issued.  If there are any problems with the work we performed, we will take necessary action to correct the problems within a timely manner.